Shipping policy
SHIPPING POLICY
Last updated: September 1, 2026
This Shipping Policy explains the production, shipping, delivery, and related procedures for orders placed with EverPaw.
1. CUSTOM-MADE PRODUCTS
EverPaw pet portraits are individually created to order based on the photographs and customization information provided by each customer.
Because our products are custom-made, please allow time for both artwork production and shipping.
2. PAINTING TIME
Our typical painting time is:
7–10 Business Days
Painting time is separate from delivery time.
Production generally begins after we have received the reference photographs and customization information reasonably necessary to begin your artwork.
If we need additional photographs, clarification, customization details, or customer feedback, the production timeline may be extended.
3. ARTWORK REVIEW
Where applicable, customers may be given an opportunity to review the finished artwork before it is shipped.
If you request reasonable adjustments during the artwork review process, additional production time may be required.
Shipping generally begins after the artwork has been completed and any required review process has been resolved.
4. DELIVERY TIME
Our typical delivery time after the artwork is completed is:
7–10 Business Days
This is an estimated delivery timeframe and not a guaranteed delivery date.
Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
5. SHIPPING DESTINATIONS
Available shipping destinations are shown during checkout.
Shipping availability may vary depending on the destination and the products ordered.
If we are unable to ship an order to the delivery address provided, we will contact you regarding available options.
6. SHIPPING COSTS
Applicable shipping charges, if any, will be displayed or calculated during checkout.
Any shipping promotion or free-shipping offer is subject to the terms displayed on our website at the time the order is placed.
7. TRACKING INFORMATION
When tracking is available, tracking information will normally be provided after the order has been shipped.
Please allow time for the carrier's tracking system to update after the shipment is created.
8. CUSTOMS, DUTIES, AND IMPORT CHARGES
International shipments may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country or local authorities.
Unless otherwise stated during checkout or required by applicable law, customers may be responsible for applicable import duties, taxes, customs fees, or similar charges imposed by their destination.
Customs processing may also cause delivery delays that are outside EverPaw's reasonable control.
9. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has shipped, we may not be able to change the delivery address.
If a package is returned, delayed, lost, or requires reshipment because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply where permitted by law.
10. SHIPPING DAMAGE
If your artwork arrives damaged, please photograph:
- The damaged artwork
- The outer shipping packaging
- Any visible damage to the package
- The shipping label where possible
Please contact us as soon as reasonably possible at:
support@everpaw-handmade.com
Include your order number and photographs showing the damage.
Please keep the original artwork and packaging until we have completed our review.
11. LOST OR DELAYED PACKAGES
Carrier delays can occasionally occur.
If your tracking information has not updated for an unusual period or your package appears to be lost, please contact us at:
support@everpaw-handmade.com
We will review the available tracking information and assist with the appropriate next steps.
12. DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any safe delivery locations used by the carrier.
You may also need to contact the shipping carrier.
If you still cannot locate the package, contact us and we will assist with reviewing the available shipment information.
13. DELIVERY ESTIMATES
Our typical overall timeline consists of:
Painting Time: 7–10 Business Days
Delivery Time: 7–10 Business Days
These timeframes are estimates.
Customer-requested revisions, incomplete reference photographs, delayed customer responses, carrier disruptions, customs processing, severe weather, holidays, or other circumstances may extend the overall timeline.
14. CONTACT US
For questions about shipping or delivery, please contact:
EverPaw
Email: support@everpaw-handmade.com
Website: everpaw-handmade.com